Contacting support

If you are not able resolving an issue with your JobOx system, please reach out to our support team (

It would help us a lot if you could also include following points into your email:

  1. Describe your issue. It’s also important for us to know if the failure occurred directly from the beginning (eg. during the setup) or after a certain period of use.
  2. Share some photo or video material which helps us to see and analyze what exactly gone wrong. Please do NOT send image and video files as an email attachment. We would highly appreciate if you could use some cloud storage or file-drop online services instead to share these files.
  3. Tell which version and modification of Prusa MK3/MK4 printer you are using
  4. Please tell us the version of your JobOx (1 or 1.5) or a date of your purchase and if possible also an order id. 

We will send you an acknowledgment of receipt as soon as your request was reviewed by our stuff and then get back to you with a particular answer as soon as possible. This can happen within few hours or take several days, depending on the current workload of the support team and the kind of the certain issue you described.